Shipping policy
Shipping Policy – Pawry
Delivery Coverage
Pawry currently delivers across the UAE, with priority fast delivery available in Dubai. Delivery availability and speed may vary depending on your location.
Delivery Timeframes
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Same-Day Delivery (Dubai): Available for eligible orders placed before the daily cutoff time.
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Standard UAE Delivery: Typically 1–3 business days.
Delivery times are estimates and may vary due to external factors such as traffic, weather conditions, public holidays, or courier delays.
Shipping Fees
Shipping costs are calculated at checkout based on:
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Delivery location
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Order size or weight
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Ongoing promotions or free-delivery offers
Orders meeting our free delivery threshold may qualify for complimentary shipping.
Order Processing
Orders are usually processed within 24 hours after payment confirmation.
You will receive:
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Order confirmation email
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Shipping confirmation with tracking details once dispatched
Delivery Requirements
To ensure smooth delivery:
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Please provide accurate address and contact details.
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Someone should be available to receive the order.
Failed delivery attempts due to incorrect information may result in additional charges.
Subscription Deliveries
Subscription orders follow your selected schedule.
You may:
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Pause or skip deliveries anytime before billing
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Update your delivery address through your account
Subscription shipments receive priority fulfillment when possible.
Damaged or Missing Items
If your order arrives damaged or incomplete:
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Contact us within 48 hours of delivery
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Provide photos and order details
Our team will review and resolve the issue promptly.
Delivery Commitment
At Pawry, we focus on reliability, speed, and care — ensuring your cat’s essentials arrive safely and on time.
Contact Us
For delivery questions:
Email: hello@pawry.ae
Phone / WhatsApp: +971 56 889 7098
We’re always happy to help.