Help & Support 🐾

At Pawry, we believe support should be simple, warm, and fast - just like our service.

We’re here to make caring for your pet effortless

Where do you deliver?

We currently deliver across the UAE, with a strong focus on Dubai.

How fast is delivery?

  • Same-day delivery available in selected areas
  • Standard delivery: 1–2 business days
  • 1-4 Hours delivery available in selected areas

Delivery options and fees are shown clearly at checkout.

Can I change or cancel my order?

You can always Pawry at 📞0568897098 if you want to cancel your order. If you want to change the order, you can call ahead . Please note that, depending on the change requested, we may need to cancel the original order and place a new one.

Can I track my order?

Yes. Once your order is confirmed, you’ll receive updates until it reaches your door.

💳 Payments &Subscriptions 🔔

What payment methods do you accept?

We accept secure online payments via supported payment gateways available at checkout.

Is payment secure?

Absolutely. All transactions are encrypted and protected.

How do subscriptions work?

Subscriptions allow you to receive essential items automatically on your schedule.

You can:

  • Pause
  • Skip
  • Change frequency
  • Cancel anytime (before the next billing date)

All managed easily from your account.

🔁 Returns & Refunds

Can I return food or litter?

For hygiene and safety reasons:

  • Food, treats, supplements, and litter cannot be returned once delivered.

What if my order arrives damaged or incorrect?

Please contact us within 24 hours of delivery with clear photos.

We’ll make it right — quickly.

Still need help? We’d love to hear from you.

📧 Email: Hello@pawry.ae

🕘 Support Hours: Daily, 10 AM – 10 PM

We usually respond within a few hours.

WhatsApp US

🤍 Our Promise We’re pet parents too.If something doesn’t feel right, tell us — we’re here to help.