🚀 Delivery & returns
Hopefully you can find what you need below.
If not, then please check our Help or Get in touch.
Simple. Clear. Reliable.
We currently deliver across the United Arab Emirates, with priority coverage in Dubai.
Delivery options
Same-Day Delivery
- Available in selected Dubai areas
- Cut-off times may apply
- Fee is shown clearly at checkout
Standard Delivery
- 1–2 business days
- Available across the UAE
Standard Delivery
Available in selected Dubai areas and some products .
Delivery availability and pricing are always displayed before payment.
- Orders are processed daily
- Orders placed after cut-off times may be delivered the next business day
- You’ll receive order updates once your purchase is confirmed
Once your order is placed, you’ll receive notifications to keep you informed until delivery.
🔁 Returns & Exchanges
For hygiene, safety, and quality reasons:
Non-returnable items
The following items cannot be returned or exchanged once delivered:
- Pet food & treats
- Supplements
- Cat litter
- Grooming or hygiene products
If your order arrives:
- Damaged
- Defective
- Incorrect
Please contact us within 24 hours of delivery, including:
- Order number
- Clear photos of the item
We’ll review the case and resolve it promptly.
If a refund is approved:
- It will be processed to the original payment method
- Processing times depend on your payment provider
🤍 Our Promise
We care about your pet’s wellbeing as much as you do. If something doesn’t feel right, reach out — we’ll take care of it.